iTalkwell Privacy Policy

Effective Date: October 2023

This Privacy Policy outlines how we collect, use, and protect personal information obtained through our online courses, 1on1 and group tutoring services, and website, in compliance with applicable data protection laws and regulations.

1. Information Collection and Use

  • 1.1 Personal Information
    We collect and store personal information, such as names, email addresses, and phone numbers, provided by students or parents when they register for our online language courses or tutoring services. This information is necessary to effectively communicate with our students and parents, provide access to our courses and services, and enhance their learning experience.
  • 1.2 Usage Data
    We may also collect non-personal information (usage data) automatically when users interact with our website. This may include IP address, browser type, operating system, pages visited, and other statistical information. This data helps us understand user behavior and make improvements to our website and services.

2. Use of Cookies

We use cookies on our website to enhance user experience and collect usage data. Cookies are small files stored on a user's device (computer, tablet, or mobile phone). These cookies assist in remembering user preferences and recognizing repeat visits. They also enable us to analyze website traffic and provide personalized content. By using our website, you consent to the use of cookies as described in this policy.

3. Data Security

We take data security seriously and have implemented appropriate technical and organizational measures to protect personal information. These measures are designed to prevent unauthorized access, disclosure, alteration, or destruction of personal data. However, please note that no method of transmission or storage can be 100% secure. While we strive to protect personal information, we cannot guarantee absolute security.

4. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. Once data is no longer required, it will be securely deleted or anonymized.

5. Third-Party Disclosure

We do not share students' and parents' personal information with any third parties, except as otherwise permitted or required by law. We may, however, use third-party services that process personal information on our behalf, such as website analytics tools. These service providers are bound by confidentiality obligations and are prohibited from using personal data for any other purpose.

6. Children's Privacy

We are committed to protecting the privacy of children under 13 years old who use our services. While our website and services are accessible to students of all ages, we do not collect personal information directly from children under 13. Instead, we communicate with their parents or guardians to ensure their privacy and safety. If you believe that a child under the age of 13 has provided us with personal information, please contact us immediately. We take these matters seriously and will promptly address any concerns.

7. Your Rights

As a user, you have certain rights regarding your personal information. You have the right to access, correct, or delete your personal data. If you would like to exercise any of these rights or have any questions or concerns about our Privacy Policy, please contact us using the contact information provided at the end of this policy.

8. Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes made will be posted on our website along with the effective date of the revised policy. We encourage you to review this policy periodically for any updates or changes.

9. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

iTalkwell.com
Address]
[Phone Number]
admin@italkwell.com
By using our website or services, you agree to the terms and conditions outlined in this Privacy Policy.

End of Privacy Policy.
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